Shipping questions

How much do you charge for shipping?

All Shippit supply store purchases are shipped free of charge.

When will my supplies order arrive?

All supply store orders go through the Shippit platform. That means that you get Shippit email updates on the progress and status of your order as it moves through the network.

I haven't received my order

If it's past the estimated delivery date, and you haven't received your order, send us your order reference, and we'll investigate.

My product arrived damaged, or something is missing

If there's something missing or damaged in your order,  send us your order reference, and we'll investigate.

Product questions

Why is everything in bundles?

Our products are bundled to make sure you get the best possible price. We choose bundle sizes based on Shippit order volume data to save you time and hassle.

Can I get custom branded products?

We would love to help you with custom branded supplies. Send us your order volumes, dimensions and design specifications, and we'll negotiate with our supplier network on your behalf.

Can I access better pricing for larger orders?

If you need to make larger orders, send us the products you're interested in, and the order volume, and we'll liaise with our supplier network.

You don't list the product I need

If you need something specific, send us the details, and we'll try and find it for you. 

My product is faulty, or the wrong thing

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

• Has a problem that would have stopped someone from buying the item if they had known about it
• Is unsafe
• Is significantly different from the sample or description
• Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your receipt as proof of purchase.

Account questions

How do I see my supply store account information

When you have created a Shippit supply store account, you can log in to see and edit your account information. Click Log in at the top of the page, provide your username and password, and navigate to My account. 

When do you charge my credit card?

If you place an order and provide a credit card as the payment method, your card is charged immediately.

My card was charged the wrong amount

If there's something wrong with your credit card payment, or if you have any payment questions, send us your order reference, and we'll investigate.